Customer satisfaction is the topmost priority of any enterprise and LSquare assists you in formulating and implementing a successful CRM strategy aimed at acquiring and retaining loyal customer base.
Business Challenges
- Generating and sustaining a powerful customer base in a competitive market
- Create and manage a vast and complex customer information system
- Maintain consistency in output and profits
- Create and retain a loyal customer base
What LSquare Offers
Integrated Customer Data Management
This system helps in consolidating data being maintained across the enterprise, at one place. This helps in having accurate and updated customer database, ensuring quality and security.
Subscription Management
This system addresses issues through the entertainment industry allowing your organization to grow and sustain ARPU (Average Revenue per User) using new product innovations, process enhancement and most importantly, customer retention strategies.
Trade Promotion Optimization
An effective trade promotion strategy ensures higher profitability through efficient planning, monitoring, implementation and post-promotion assessments. LSquare offers services that include coordinated trade promotion practices aimed at streamlining current business objectives and optimize spending on trade promotions. The main purpose of the system is to provide consumer goods companies with an overview of strategies involved in trade promotion aimed at higher sales generate and sustain brand loyalty and assess effectiveness of the system.
Pre-paid Telecom Customer Care
Our versatile customer-care solution aims at providing an effective all-round package against the complex systems in existence. Our system is cost-effective, simple to handle and learn. The solution can be easily applied and implemented along with legacy systems and gives a consolidated overview of customer information.
Intelligent Inbound Customer Marketing
This system is aimed at long-term profits through an effective strategy of creating a vast customer database. The solution combines every aspect of the consumer including past transactions and interactions, personal data and other relevant particulars. Experts at LSquare evaluate the data to create a customer profile aimed at making an appealing offer for the customer.
Contact Center Analytics
This system collates data from diverse contact centers and evaluates it to get an insight into the customer behavior. The data is thoroughly analyzed to increase profitability through customer satisfaction.
Collaborative CRM for the Automotive Industry
This is a web-based system maintained by manufacturers and helps coordinate business strategies with vendors and customers. The web-based system is aimed at two-way interaction, information sharing and transparency across the entire enterprise. All dealership and manufacturer operations and transactions, including sales, marketing and support are taken into account for efficient functioning and increased profitability.
Significant Business Value
Preparing a single data structure with reliable information about the customer at one place and providing this data across the organization and its affiliates
Increased profitability and productivity
Reduction in overall cost and risks attached, in today’s volatile market environment
Increased customer satisfaction and resulting increase in revenue
Effective service aimed at customer satisfaction and resulting customer loyalty
Next Steps
Please check LSquare case studies to experience solution
To know more about ICT service on your requirement, please do write us at askus@lsquaresolutions.com